1. Information we collect
We collect information you provide when you request or receive our services. This may include your name, telephone number, optional email address, collection or delivery address, branch selection, garments or household items, service choices, order notes, and preferred fulfilment method.
For orders and payments, we may keep order numbers, invoice details, amounts charged or due, payment status, payment provider, payment account, and transaction reference. We do not ask customers to provide payment-card passwords or mobile-money PINs through this website.
When we send service communications, we may record the destination number, message template, delivery status, provider message identifier, and error information. Our website may also process session, shopping-cart, device, and basic security information needed to operate safely.
2. How we use information
We use information to create and manage orders; provide cleaning, collection, and delivery services; prepare invoices and payment records; send order confirmations and readiness updates; answer customer questions; maintain our accounts and operational reports; prevent misuse; and comply with legal obligations.
3. WhatsApp communications
If you provide a WhatsApp number and agree to receive service messages, we may use WhatsApp to send transactional updates such as order confirmations, invoices, collection information, and notifications that an order is ready. WhatsApp and Meta process these communications under their own terms and privacy policies. Marketing messages are sent only where we have the required permission, and you may opt out of marketing at any time.
4. When information is shared
We do not sell customer personal information. We may share only the information necessary with branches, authorised staff, cleaning or delivery partners, hosting and technology providers, Meta and WhatsApp, email or communications providers, and payment providers selected for an order. We may also disclose information when required by law, to protect customers, or to protect our business and services.
5. Retention and security
We keep information only for as long as needed to provide services, manage disputes, maintain legitimate business and accounting records, and satisfy legal requirements. We use reasonable organisational and technical safeguards to restrict unauthorised access, alteration, loss, or disclosure. No internet service can guarantee absolute security.
6. Access, correction, opt-out, and deletion
You may ask us to access or correct your contact information, stop marketing messages, or delete personal information that we are not required to retain. Send a WhatsApp message to +252 90 551 4670 with your name, telephone number, and the request. We may ask for information needed to verify that the request belongs to you.
Some order, invoice, payment, fraud-prevention, or accounting records may need to be retained after a deletion request where required for legal or legitimate business purposes. We will restrict their use to those purposes.
7. Children’s privacy
Our services are intended for customers who can lawfully place service orders. We do not knowingly collect personal information directly from children without appropriate permission.
8. Changes to this policy
We may update this policy when our services or legal obligations change. The latest version and effective date will always be published on this page.
9. Contact us
For privacy questions or requests, contact Nugaal Laundry & Dry Cleaning by WhatsApp at +252 90 551 4670, or visit us in Las’anod, Sool, Somalia.